Home - Delve Digital: UX, User Experience, Service Design, Digital Strategy specialist based in the West Midlands.

Experience Design, User Experience & Service Design Agency based in the West Midlands.

A deeper understanding.

What we do

Digital design that helps businesses connect with their customers by creating great experiences through data-driven research, digital strategy which results in beautifully crafted user experience design.

Digital
Strategy

First of all, we always start our process with an audit and review of our clients digital assets, whether it’s an existing website or online digital product.

By understanding our clients objectives through expert review, mapping customer journeys, and attaining insight we develop strategies and as a result move our clients in the right direction for improvement.

Building an experience

Empathy towards online users is at the heart of what we do. Therefore, when we develop a project we take the greatest care in producing a product that we would use ourselves time and time again.

By understanding our clients objectives and the needs of their customers we are then able to develop a technically sound, easy to use, content appropriate, intuitive and enjoyable experience.

Helping you to nurture and grow

Keeping your website or digital product up-to-date can feel like a challenging task for most businesses.

As businesses adapt to the ever changing needs of their digital savvy users, we nurture, advise and provide frameworks to our clients so they continually improve their online presence.

How we work

With over 20 years of experience in design for the web, our underlying principles for best practice to create meaningful and delightful digital experiences are as strong as ever today. Our approach is simple.

Working collaboratively

We love working collaboratively with our clients and never produce any project in isolation. Above all, we’re constantly in communication with our clients. As a result, this helps minimise any risk of mis-communication that could effect a timeline or milestone of a project.

Evidence based design

Design is subjective so it’s important that it delivers the needs of your target audience. By testing the design on a regular basis with users helps us produce a product that people want to use. We always consider the user at every stage of our design process that will influence the design before any visual concepts are presented.

Our project
lifecycle

Our project lifecycle always takes into account everything that affects the users interaction with our digital products. While keeping users at the forefront of our minds our process is iterative and is constantly refined throughout its lifetime. We believe that launching a website in its basic form at the earliest possible time to gain insight will result in a positive outcome.

Experiences beyond the screen

Great experiences go far beyond the screen. Websites and digital products are important cogs in achieving great experiences but are only part of the bigger picture. We help you map the entire customer journeys exploring both on and offline touch points.

Educating for best practice

Great experiences go far beyond the screen. Websites and digital products are important cogs in achieving great experiences but are only part of the bigger picture. Consequently, we help you map the entire customer journeys exploring both on and offline touch points.

We’re always proactive

We believe that websites and digital projects should never be seen as a quick fix in gaining an online presence. Our projects furthermore are always seen as gardens that require nurturing which need time to grow and flourish. At Delve, we’re always informing our clients about new innovations and furthermore any developments to keep them ahead of the game.

Let’s break the ice

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Noveum @noveumltd·

23 Jul 2018

At Noveum, we’re really big believers that a good work/life balance brings out the best in people. Read about our latest Noveum Day here: https://t.co/LbZssweDZz #noveumdays #WorkLifeBalance #teambuilding #rockinghamuk @RockinghamUK #winningteam

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Birmingham Updates@BhamUpdates·

5 Jul 2018

Happy 70th Birthday to the wonderful NHS. Thank you to the receptionists, doctors and everyone in between for making healthcare in our country the best it can be.

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Start a conversation

Maybe you’re unsure where to start with your website, digital strategy, research or content and prefer not to fill out the form above. If so, then why not call us on +44 (0)7895 379 014 or email us at hello@delve.digital

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Specialists in

Digital Strategy
Data Driven Research
A/B Testing
Affinity Diagrams
Behavioural Interviewing
Cafe Testing
Persona Mapping
Heuristic Evaluation
Wireframing
Prototyping

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Usability Testing
Accessibility Testing
Evaluating Information Architectures
Customer Journey Mapping
Competitor Analysis
Governance Reviewing
Web Analytics
UX Design
UX Workshops